As the members of KelaiDecking gather, savoring the aroma of rich coffee,
The afternoon sun filters through the leaves, casting dancing specks of light on the coffee table. The barista subtly turns down the grinder’s hum, reluctant to interrupt this dynamic brainstorming session within KelaiDecking.
Indeed, KelaiDecking’s sales squad is immersed in an intense business simulation, with their mental horizons expanding exponentially.
▶️ Scene Recreation at Its Finest
Rainy, a fresh addition to the sales team, steps into the shoes of a “Customer Experience Officer.” From a customer’s vantage point, she poses questions:
1. The installation procedure for the new WPC composite fence.
2. The available color selections for the WPC composite fence.
3. The support KelaiDecking can offer for launching the new WPC composite fence.in the U.S. market,
along with the issues regarding previous complaints about aluminum fence orders.
Lora, a seasoned Kelaidecking salesperson, shows utmost respect for the customer.She provides clear and detailed answers to the queries, patiently elaborates on the causes of the damage to the aluminum slat fences, and goes the extra mile by offering comprehensive after-sales service.She also offers practical suggestions to prevent similar issues in the future.
Clover, a fledgling salesperson at Kelaidecking, meticulously prepares samples and presentation materials.She flawlessly showcases the new product launch while presenting a video highlighting the factory’s capabilities.From dissecting the installation steps to addressing tricky questions, she maintains steady eye contact and promptly jots down crucial information.
▶️ Seamless Cross-departmental Synergy
Kelaidecking’s technical manager breaks down the production process of the wood-plastic fence on the spot.The after-sales team demonstrates the standardized installation procedure.With a shared objective and transparent processes, they collaborate closely with Colley’s sales team, aiming to endear the product to customers.It’s a genuine hands-on training that effectively tears down departmental silos.
▶️ The Review Session Transforms into an Innovation Hub
When the entire team gathers for the debriefing, titles and hierarchies are set aside.Instead, it’s a melting pot of ideas.Over 30 optimization proposals are immediately earmarked for implementation, and three innovative sales strategies emerge from the discussions.
Kelaidecking firmly believes that
The most effective training blossoms within real-life scenarios, and the most formidable teams are forged through practical combat.
