warranty information

Kelai WPC decking are guaranteed against any manufacturer defect, including serious splitting, cracking or damage caused by insects, rot corrosion, fungal decay, or any physical polymer breakdown, for a period of fifteen(15) years from the original date of purchase, warranty include the color stability, durability resistance to moisture&termites,UV resistance, in terms of normal & correct using.

Kelai WPC Material Co., Ltd. will do negotiation with the customer and will to be responsible for the quality problem that too far to perform its original function due to the above-specified conditions.

This warranty is only valid for manufacturers defect, and would be void with especially improper installation.

Warranty does not include:

  • Transportation and delivery problems, installation errors, vandalism, misusing, improper maintenance and any other manually damages
  • Discoloration problems due to exterior board damage due to shipping or improper handling.
  • The minimal color variance, slight color fade due to nature factor, the slight distorter which will not influence the nominal function and appearance due to long-term
  • Misapplication that disobeys the specialty ofWPC
  • The problems caused by improper


Kelai WPC decking will do even exchanges for all “defected” material. (“Defect’, must be caused by improper manufacturing of the products).

Warranty is only valid to the original purchaser and is non-transferable. Proof of purchase (dated register receipt) is required for warranty claims. Kelai WPC Material Co., Ltd. will not be responsible for any consequential damages.

We will not be liable for things such as, installation costs, transportation and delivery costs, or time and labor.

Kelai WPC Material Co., Ltd. reserved the right for this warranty.